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Changes at Hoooked

Changes at Hoooked
A lot has changed since we first started Hoooked in 2008. What started as a side project aiming to tackle waste in the fashion industry has grown into an established yarn company reaching crafters like you around the world. So much has changed that we also need to change the way we work to ensure that both our products and methods remain sustainable.

Moving to Portugal
As of 5 March, we are moving our logistical operations from the Netherlands to Portugal to be closer to our Portuguese production centre. This means we won’t need to ship our products from Portugal to the Netherlands before sending out our orders, which will lower our carbon footprint. Sustainability is the heart of what Hoooked is about, so this is the logical next step for us.

What this means for you
The move will mean a few changes for you as a Hoooked customer.
● Different delivery times. Shipping from Portugal takes a little bit longer than before, in most cases just one or two days.
● VAT. The VAT in Portugal is slightly higher: 23% instead of 21%. Our prices will remain the same, though.
● No more pickups from our Dutch office. All our yarns will be sent directly from Portugal instead of our Dutch office. For our customers in and around our headquarters in The Hague, that means that it’s no longer possible to pick up orders in person.
● Returns address. Our returns address will remain in the Netherlands. However, we will also be moving our Dutch office soon. We will let you know when our returns address changes.

If you have any questions about the update, don’t hesitate to send us a message via webshop(at)hoooked.nl or give us a call at +31 70 335 1886.

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