Hoooked is known for the quality of its products. Not satisfied with your purchase at our website? Please notify us through the mail or via our phone number (see contact page). You can return most products you have purchased from us, against certain conditions. We can accept returned items within 14 days
as long as you notify Hoooked in advance with reference to your order number. We advise you to use the return form
which you find below in pdf, as this makes it easier for us to handle the return and refund faster.. Please make sure you return the goods within 14 days after you have received them, including the original signed packing list. All products must be in original, undamaged state, complete with all accessories, such as labels and packaging materials We cannot issue a refund for used or damaged items. Return address
Webshop Customer service
2516 BE Den Haag
The NetherlandsHandling and refund
As soon as we have received your return items, we will send you an email to confirm the returned goods. We refund you with the full amount you have paid us for the products. You can expect the refund on your bank account at least within 14 days. Most of the times we can complete the refund procedure within a few working days.
Should you return an item without prior noticing Hoooked, or without packing list and return form, then we cannot refund you. Return shipments are at the risk of the buyer. This means that Hoooked is not liable for returned products if damaged or lost. Return shipments are at your own costs.In case you have paid your order with PayPal, you can aplly for a full refund of your return expenses via their website